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Home Customer surveys Customer surveys Types of customer surveys Macorva makes it easy to capture meaningful feedback across many areas of the cus How do I create my first customer survey? Users with survey management permissions can easily create and customize surveys. How do I create a custom question? Macorva gives you the flexibility to build a library of your own custom questions How do I use AI to create custom questions? Macorva's Radiant AI technology can assist you in creating custom CX questions. H How do I send my first survey? Congratulations, you’ve just created your first survey! The next critical step is Configuring AI review generation Macorva's newest feature leverages our Radiant AI to generate sample reviews for How do I send surveys to a list of customers? Need to send a survey to a specific list of customers or prospects outside of you How to create custom CX dashboards Macorva gives you the power to create personalized dashboards for your CX surveys Where do I review customer survey results? Head to the Surveys tab to access a full suite of automatically built reports tha Can I download my customer survey data? Yes! Macorva CX allows you to download all of your customer survey data. You can What channels can I use to send surveys to customers? With Macorva CX, you can send surveys directly to customers via: Email – Send s How does Macorva organize my surveys? As your surveying needs grow, you may have hundreds or even thousands of surveys How can I automate sending customer surveys? Every customer interaction is an opportunity to gather feedback, but your busines Why should I attach employees to my customer surveys? Attaching employees to your customer surveys lets you connect feedback directly t How do I send and edit customer survey notifications? Log in to your Macorva admin account and go to Configure > Surveys. On the lef How to use Filters in Customer Survey Data Macorva provides multiple ways to filter your Customer Experience data, making it Can I send customer survey notification reminders? Yes, you can send notification reminders for customer survey! It's common for cu How do I direct customers to give reviews on Google/Facebook/Yelp? Navigate to Configure > CX surveys In the left Category column, select the sur Is there a time buffer between customer survey sends? Yes. By default, Macorva CX applies a two-week buffer between customer survey sen Do customer survey links expire? Yes. By default, customer survey links in Macorva expire after 14 days a customer What happens if a customer clicks a link to a survey they've already completed? Once a survey is completed, the link will not allow another submission. If a cust How do I create a QR code for a survey? A simple way to capture survey data without proactively sending notifications is What can managers view versus employees in Macorva CX? Access in Macorva CX is based on user permissions. Managers have broader visibili How does Macorva CX save and calculate results? Macorva CX simplifies the management of survey results and contact information by What should I do if a customer leaves a low rating on a Macorva CX survey? It’s inevitable that some customers will leave a low rating. The key to maintaini Can I change a question after it has been sent out? Yes, you can edit a custom question after it has been included in a survey. Howev CX Opt-out reports The CX Opt-Out Reports allow you to view which customers have chosen not to recei Filter by Date In the Customers tab, click the date picker to select dates: Select any of the pr Filter by Survey Category & Group Select the middle drop down arrow to see a list of all survey categories: Select Filter by NPS, CSAT, Employee Ratings Using the filter bar, you can select NPS rating, CSAT rating, or Employee rating Filter by Employee rated Select Filter For the type, select “Employee Rated” A box will appear to select t Filter by Team rated Select Filter For the type, select “Team Rated” A box will appear to select the M Filter by Multiple choice answer Select Filter For the type, select Multiple choice answer Select the question you Filter by Free text answer Select Filter For the type, select “Free text answer” Select the question you'd l Filter by Note contains This filter allows you to search for words, phrases, numbers, account names, etc Filter by Customers Select Filter For the type, select “Customers” A box will appear to select the Cu Filter by Products Select Filter For the type, select “Products” A box will appear to select the Pro Using multiple filters The Macorva Customer Experience platform also allows you to “stack” filters to fu CX Overview Macorva’s Customer Experience (CX) platform makes it simple to create surveys, se Using variables in CX surveys You can now personalize your customer experience (CX) surveys by including variab