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Below is a quick overview video of our CX platform. This video can assist you in jump starting your creation...
Macorva allows you to capture feedback on a wide range of subjects. Note that a Macorva survey can include any...
Users with survey management permissions can create and manage surveys: Navigate to Configure > CX Surveys Choose the appropriate Category...
Build and manage your own questions using the Macorva CX survey page. Users with survey management permissions can access via: Add...
Macorva's Radiant AI technology can assist you in creating custom CX questions. Have a question but you aren't sure how...
After creating your first survey, test it by sending it to yourself. Make sure your user account has manual survey...
Macorva's newest feature leverages our Radiant AI to generate sample reviews for external websites such as Yelp and Google. This...
In many instances, you may want to send out different surveys to generated lists of your customers or prospects for...
Head to the Customers tab to review an entire suite of automatically built and updated reports. You can also download full...
Yes! Navigate to Customers > Responses Click Export to download your data as a .CSV
With Macorva CX, you can send surveys directly to customers via: Email Text Message / SMS QR Code or...
As your surveying needs grow, you may have hundreds to even thousands of different surveys in circulation to track everything...
Every customer interaction is an opportunity to gather feedback, but you don't want to slow down your business to send...
While many other customer survey tools focus on product ratings, net promoter scores, or location and service ratings, Macorva lets...
Log into Macorva as an admin Navigate to Configure > CX Surveys In the left Category column, select the survey...
Macorva has multiple ways to filter your Customer Experience data. These options include: Filter by Date Filter by Date Step...
It's common for customers to put off filling out surveys a day or more after receiving their initial survey notification....
Navigate to Configure > CX surveys In the left Category column, select the survey you would like to edit. To...
Yes. By default, Macorva CX keeps a two week buffer between customer survey sends to avoid survey fatigue. To turn...
Yes. If a customer does not submit a response, their survey link will expire after two weeks. If you would...
If a customer clicks a link to a survey they've already submitted a response to, the link will simply direct...
A simple way to capture survey data without proactively sending notifications is by adding a QR code to business cards,...
Users with Manager permissions in Macorva CX are able to view: CX rating dashboards and surveys as configured (see options...
Macorva CX simplifies the management of survey results and contact information by following these rules: Every click and tap is...
It's inevitable that a customer will leave a low rating, but to keep customers happy it's imperative that you follow...
Yes, you can change a custom question's wording without creating a new survey. You can also change the wording for...
Yes, when adding the text you may use standard markdown syntax (see Guide ). Please note, beyond standard syntax, if...
You can access the CX opt-out report by navigating to Configure > General CX opt-out reports CX email opt-out and...
In the Customers tab, click the date picker to select dates: Select any of the preset dates (Last 7 days,...
Select the middle drop down arrow to see a list of all survey categories: Select the survey category you'd like...
Using the filter bar, you can select NPS rating, CSAT rating, or Employee rating to filter your data sets. The...
Select Filter For the type, select “Employee Rated” A box will appear to select the Employee, use the drop down...
Select Filter For the type, select “Team Rated” A box will appear to select the Manager, use the drop down...
Select Filter For the type, select Multiple choice answer Select the question you'd like to filter by Select the answer...
Select Filter For the type, select “Free text answer” Select the question you'd like to filter by Enter the text...
This filter allows you to search for words, phrases, numbers, account names, etc contained in the “Notes” field. Select Filter...
Select Filter For the type, select “Customers” A box will appear to select the Customer, use the drop down to...
Select Filter For the type, select “Products” A box will appear to select the Product, use the drop down to...
The Macorva Customer Experience platform also allows you to “stack” filters to further refine survey data. Click Filter Select the...