Please fill out the contact form below and we will reply as soon as possible.
Macorva allows you to capture feedback on a wide range of subjects. Note that a Macorva survey can include any...
With Macorva CX, you can send surveys directly to customers via: Email Text Message / SMS QR Code or...
Users with survey management permissions can create and manage surveys via: Step 1: Choose the appropriate Category for your survey. Step...
After creating your first survey, test it by sending it to yourself. Step 1: Make sure your user account has...
As your surveying needs grow, you may have hundreds to even thousands of different surveys in circulation to track everything...
While many other customer survey tools focus on product ratings, net promoter scores, or location and service ratings, Macorva lets...
In many instances, you may want to send out different surveys to generated lists of your customers or prospects for...
Log into Macorva as an admin, then to go ⚙ Configure → CX surveys. In the left Category column, select...
Macorva has multiple ways to filter your Customer Experience data. These options include: Filter by Date Filter by Date Step...
It's common for customers to put off filling out surveys a day or more after receiving their initial survey notification....
Head to the Customers tab to review an entire suite of automatically built and updated reports. You can also download...
Yes. By default, Macorva CX keeps a two week buffer between customer survey sends to avoid survey fatigue. If you...
Yes. If a customer does not submit a response, their survey link will expire after two weeks. If you would...
If a customer clicks a link to a survey they've already submitted a response to, the link will simply direct...
A simple way to capture survey data without proactively sending notifications is by adding a QR code to business cards,...
Users with Manager permissions in Macorva CX are able to view: CX rating dashboards and surveys as configured (see options...
Macorva CX simplifies the management of survey results and contact information by following these rules: Every click and tap is...
It's inevitable that a customer will leave a low rating, but to keep customers happy it's imperative that you follow...
Every customer interaction is an opportunity to gather feedback, but you don't want to slow down your business to send...
Yes, every customer reporting page features an option to download your survey data to CSV. Simply access your reports or...
Build and manage your own questions using the Macorva CX survey page. Step 1: User with survey management permissions can access...
Yes, you can change a custom question's wording without creating a new survey. You can also change the wording for...
Yes, when adding the text you may use standard markdown syntax (see Guide). Please note, beyond standard syntax, if you...
Step 1: In the Customers tab, click the date picker to select dates: Step 2: Select any of the preset...
Step 1: Select the middle drop down arrow to see a list of all survey categories: Step 2: Select the survey category...
Using the filter bar, you can select NPS rating, CSAT rating, or Employee rating to filter your data sets. The...
Step 1: Select “Filter” Step 2: For the type, select “Employee Rated” Step 3: A box with appear to select...
Step 1: Select “Filter” Step 2: For the type, select “Team Rated” Step 3: A box with appear to select...
Step 1: Select “Filter” Step 2: For the type, select “Multiple choice answer” Step 3: Select the question you'd like...
Step 1: Select “Filter” Step 2: For the type, select “Free text answer” Step 3: Select the question you'd like...
This filter allows you to search for words, phrases, numbers, etc contained in the notes field. Step 1: Select “Filter”...
Step 1: Select “Filter” Step 2: For the type, select “Customers” Step 3: A box with appear to select the...
Step 1: Select “Filter” Step 2: For the type, select “Products” Step 3: A box with appear to select the...
The Macorva Customer Experience platform also allows you to “stack” filters to further refine survey data. Step 1: Click “Filter”...
Below is a quick overview video of our CX platform. This video can assist you in jump starting your creation...
Step 1: Log into Macorva Step 2: Navigate to 'People' (Configure>People) Step 3: Select the '+' button to add new...