It's common for customers to put off filling out surveys a day or more after receiving their initial survey notification. One easy way to jog their memory is by sending a quick reminder.
Macorva makes it easy to configure and send reminder notifications on a per survey basis to help drive increased participation rates without annoying your customers.
For example, if you're sending a reminder for a simple transaction we recommend sending only one reminder. However, for more extensive interactions like a car rental or in home consultation, you may want to send 2-3 reminders spaced over a week.
To configure reminders on your survey:
- Log in as an admin.
- Find your survey to edit by searching or create a new survey.
- Go to Customer Communication and edit.
You can turn on/off, set the maximum number of reminders, frequency between reminders, and customize your messaging (uncheck default to customize).