Yes, you can send notification reminders for customer survey! 

It's common for customers to put off filling out surveys a day or more after receiving their initial survey notification. One easy way to jog their memory is by sending a quick reminder. 

Macorva makes it easy to configure and send reminder notifications on a per survey basis to help drive increased participation rates without annoying your customers. 

For example, if you're sending a reminder for a simple transaction we recommend sending only one reminder. However, for more extensive interactions like a car rental or in home consultation, you may want to send 2-3 reminders spaced over a week.

To configure reminders on your survey:

• Log in as an admin and go to Configure > Surveys
• On the left, you’ll see the Category column dropdown. Select the survey category, then use the corresponding dropdown boxes on the right to choose the specific survey you want to edit.
• Scroll down to Customer communication and click the tab to expand it.

• Scroll down to Send reminders. In this section, you can set the reminder frequency, the maximum number of reminders to send, and customizing the reminder's email and SMS text. Each section is automatically set to the category default setting. To edit/customize any of these fields, click on the check box and make changes within the text box. 
  

  

• When finished, select Save Survey at the bottom to apply your changes.