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What channels can I use to send surveys to customers?

With Macorva CX, you can send surveys directly to customers via:  

  • Email – Send surveys directly to a customer’s inbox for quick access.
  • Text Message / SMS –  Reach customers instantly on their phones with a link to complete the survey. It's perfect for quick surveys right after a service appointment, delivery, or purchase.
  • QR Code – Place QR codes in physical locations so customers can scan and give feedback on the spot.
  • Website Embed – Place surveys directly on your website, allowing customers to respond without leaving your site. 

 

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Types of customer surveys

Macorva makes it easy to capture meaningful feedback across many areas of the cus

Is there a time buffer between customer survey sends?

Yes. By default, Macorva CX keeps a two week buffer between customer survey sends

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