Attaching employees to your customer surveys lets you connect feedback directly to the people who interacted with the customer. This makes the feedback more specific and actionable. For example, instead of only knowing a customer was “satisfied with support,” you’ll see that Sarah in Support received a 5-star rating. It also helps recognize top performers, identify coaching opportunities, and build accountability across teams.

While many other customer survey tools focus on product ratings, net promoter scores, or location and service ratings, Macorva lets you do all of this while also capturing employee-specific feedback.

This feedback is immediately collated and presented to that employee on their dashboard. 

In the manager's dashboard, Radiant AI provides professional development suggestions specifically tailored to that employee.