How do I direct customers to give reviews on Google/Facebook/Yelp?

Log into Macorva as an admin, then to go ⚙ Configure  CX surveys

In the left Category column, select the survey you would like to edit. To ask happy customers (those who rate their experience a 4 or 5) to give feedback on your Google, Facebook, and/or Yelp business pages, click Use default review sites in the middle column:

Link to external review sites in Macorva

Link to external review sites in Macorva

Enter your business page URLs for each platform you would like to direct happy customers to. 

Macorva directing happy customers to Google, Facebook, and Yelp review platforms.

Was this article helpful?