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How do I direct customers to give reviews on Google/Facebook/Yelp?

  1. Navigate to Configure > CX surveys
  1. In the left Category column, select the survey you would like to edit.
  2. To ask happy customers (those who rate their experience a 4 or 5) to give feedback on your Google, Facebook, and/or Yelp business pages, click Use default review sites in the middle column:
Link to external review sites in Macorva
Link to external review sites in Macorva
  1. Enter your business page URLs for each platform you would like to direct happy customers to
  2. Select Continue
  3.  Select Save survey to save changes
Macorva directing happy customers to Google, Facebook, and Yelp review platforms.

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How do I edit customer survey notifications?

Log into Macorva as an admin Navigate to Surveys > Surveys In the left Categor

What channels can I use to send surveys to customers?

With Macorva CX, you can send surveys directly to customers via:   Email Text Mes

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