The CX Opt-Out Reports allow you to view which customers have chosen not to receive communications from Macorva. Two types of reports are available:

• CX Email Opt-Outs – Lists customer email addresses that have opted out of receiving emails.
• CX SMS Opt-Outs – Lists customer phone numbers that have opted out of receiving SMS messages.

To access the reports:

• Log into your Macorva Admin account and go to Configure > General.
• To download a report, simply click on its title (CX Email Opt-Outs or CX SMS Opt-Outs).

The report will immediately download to your browser as a comma-separated values (.csv) file, which can be opened in any spreadsheet application like Microsoft Excel or Google Sheets.

To download these reports, simply click on them and they will download as a .csv