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Home Getting Started Getting Started Manage Account ADP- Start here How to start using Macorva EX Welcome! We're excited to help you get started with Macorva EX so you can begin c How to start using Macorva CX Welcome! We're excited to help you get started with Macorva CX so you can begin c What is Radiant AI? In employee and customer surveys, the natural question is "What do I do with thes How do I log into Macorva? Macorva uses magic links, or sign-in links, to provide access. This is more secur Using SSO / Okta to log in Some companies have single sign-on (for example, Okta) setup for their Macorva ac Setting up my org chart Configuring Macorva's org chart is your first step when implementing both EX and Does Macorva provide a library of EX survey questions to choose from? Yes, Macorva EX plans include a reference list of 140+ questions written by our I How does Macorva protect anonymity in EX employee surveys? Macorva takes several steps to ensure employee feedback results are completely an Can I include different questions for different departments in the same survey? Yes. If you would like to send a global survey with targeted questions for specif How do I monitor my employee survey after it starts? After kicking off an employee survey, Macorva provides multiple status monitoring Are EX employee survey reports generated automatically? Yes. Once a survey closes, Macorva EX reports are immediately available to view, How are EX survey question results calculated? Weighted average results are calculated by assigning the following to each respon Viewing EX employee survey feedback as a manager The following video will show managers how they can review employee survey result Types of customer surveys Macorva allows you to capture feedback on a wide range of subjects. Note that a M What channels can I use to send surveys to customers? With Macorva CX, you can send surveys directly to customers via: Email Text Mes How do I make my first customer survey? Users with survey management permissions can create and manage surveys: Navigate General configuration page The general configuration page allows organizations to change their name, cx surv How to change institution name To access general configuration options, navigate to Configure > General Insti CX Opt-out reports You can access the CX opt-out report by navigating to Configure > General CX o Action planning reports Macorva allows you to download various reports with information about action plan