Please fill out the contact form below and we will reply as soon as possible.
Admin tools
Welcome! We're excited to help you get started with Macorva EX so you can begin capturing and analyzing actionable employee...
Welcome! We're excited to help you get started with Macorva CX so you can begin capturing and analyzing actionable customer...
In employee and customer surveys, the natural question is "What do I do with these results?". Macorva's answer to this...
Macorva uses magic links, or sign-in links, to provide access. This is more secure than traditional username / password log-ins...
Some companies have single sign-on (for example, Okta) setup for their Macorva accounts. If your company has this option enabled,...
Configuring Macorva's org chart is your first step when implementing both EX and CX plans. With the org chart, employees...
Yes, Macorva EX plans include a reference list of 140+ questions written by our IO Psychology team. These survey questions...
Macorva takes several steps to ensure employee feedback results are completely anonymous. These include: Results are rounded. Results are limited...
Yes. If you would like to send a global survey with targeted questions for specific departments, find the questions you...
After kicking off an employee survey, Macorva provides multiple status monitoring options to help achieve the best completion rate possible....
Yes. Once a survey closes, Macorva EX reports are immediately available to view, segment, export, etc. We do, however, recommend...
Weighted average results are calculated by assigning the following to each response and then computing an average for all respondents: ...
The following video will show managers how they can review employee survey results and create action plans using Radiant AI...
Macorva allows you to capture feedback on a wide range of subjects. Note that a Macorva survey can include any...
With Macorva CX, you can send surveys directly to customers via: Email Text Message / SMS QR Code or...
Users with survey management permissions can create and manage surveys: Navigate to Configure > Surveys Choose the appropriate Category for...
The general configuration page allows organizations to change their name, cx survey interval, access various action planning reports, and CX...
To access general configuration options, navigate to Configure > General Institution This is where you can edit your institution name,...
You can access the CX opt-out report by navigating to Configure > General CX opt-out reports CX email opt-out and...
Macorva allows you to download various reports with information about action planning items. To access these reports, navigate to Configure...