Weighted average results are calculated by assigning the following to each response and then computing an average for all respondents: 

• 0% for “Strongly disagree”
• 25% for “Disagree”
• 50% for “Neutral”
• 75% for “Agree”
• 100% for “Strongly agree”

For example, if five employees in a department all responded with "Agree" for a question, the score would be 75%. However, if 4/5 responded "Agree" and one responded "Strongly disagree", the score would be 60%.