Using multiple filters

The Macorva Customer Experience platform also allows you to “stack” filters to further refine survey data. 

Step 1: Click “Filter”

Step 2: Select the appropriate Type, comparison, and value for your first filter. I will use NPS rating in this example:

Step 3: Select “Add another filter”

Step 4: Repeat Step 2 with your second filter:

Step 5: Add any other filters you wish by repeating Steps 3-4. Once you are finished, select “Apply”

Step 6: Note that the default combination of filters is “AND” 

You can change this to “OR” if you'd like to see results that fit either of the criteria entered

Step 7: After switching the “Combine with” always select “Apply” to ensure data is properly refreshed

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