Using the filter bar, you can select NPS rating, CSAT rating, or Employee rating to filter your data sets. The steps taken for all 3 rating types are the same.
Step 1: Select “Filter”
Step 2: Select “Type” and choose the rating you wish to filter by.
For “Comparison” select either “Greater than or equal to” or “Less than or equal to”
Enter the value in the final field
Note NPS range is from 0-10 and CSAT/Employee range is 1-5
Step 3: Select “Apply” to update the filter