What can managers view versus employees in Macorva CX?

Access in Macorva CX is based on user permissions. Managers have broader visibility into customer experience data, while employees see only their own ratings.


Managers can view

  • View certain categories, groups or surveys as configured (see options below).
  • Employee ratings through the Org Chart, allowing them to view feedback related to their direct reports and teams.

Employees can view

Their own ratings only, accessible directly from the Macorva homepage.

 

 

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