Head to the Surveys tab to access a full suite of automatically built reports that turn raw survey data into actionable insights. You can visualize trends, drill down into specifics, and even download full datasets for deeper analysis.

Start with the Big Picture

The Overview tab gives you a high-level snapshot of customer survey performance across your organization. It pulls together key metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction), Summary Sentiment, Needs Follow-up, Completion Rate, and Employee Ratings, showing both overall results and daily trends.

This tab also includes detailed completion statistics such as how many surveys were sent, how many were completed, and how they were delivered (email, SMS, or digital link).

Drill Down for Deeper Insights

My team: View your highest and lowest rated employees, plus a detailed results table with employee name, average ratings, number of ratings and employee drivers.

Categories: View your best-performing locations or services, and identify areas for improvement for these locations or services, plus details of the average ratings, NPS, average employee ratings, number of ratings, response rate and customer drivers. 

Customers: Identify your happiest and least satisfied customers, along with customer details such as number of surveys sent, responses, average customer rating, average employee rating and total number of surveys.

Products: View your highest and lowest rated products, along with a detailed table of product details such as average rating, number of ratings, and product drivers.

 Questions: View responses to survey questions.

Dashboards: Build and customize dashboards to highlight the metrics that matter most. (For further information on how to create a customized dashboard, check out this article.)

Responses: View a full list of individual responses and open comments, along with a word cloud chart and responses history.

Send Survey: Send surveys directly to customers from within the platform. (For further information on how to send surveys, check out this article.)

Data Access

Need to run your own analysis? All data is available for a full download as a CSV file or can be accessed directly via our API.