Can I send customer survey notification reminders?

It's common for customers to put off filling out surveys a day or more after receiving their initial survey notification. One easy way to jog their memory is by sending a quick reminder. 

Macorva makes it easy to configure and send reminder notifications on a per survey basis to help drive increased participation rates without annoying your customers. For example, if you're sending a reminder for a simple transaction we recommend sending only one reminder. However, for more extensive interactions like a car rental or in home consultation, you may want to send 2-3 reminders spaced over a week.

To configure reminders on your survey:

Step 1: Log in as an admin.

Step 2: Find your survey to edit by searching or create a new survey.

Step 3: Go to Customer Communication and edit.

You can turn on/off, set the maximum number of reminders, frequency between reminders, and customize your messaging (uncheck default to customize).


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