Macorva gives you the flexibility to build a library of your own custom questions. Once a question is created, it's saved to your central library, allowing you to easily reuse it in any future survey without having to build it again.

This guide will walk you through creating a new question, understanding the different question types, and adding it to a survey.

Create a new custom question

• Log in to your Macorva admin account and go to Configure > Surveys. 
• Select a survey or create a + New survey.
• From here, there are two ways to create a new custom question.
  • Option 1: Survey Configuration
    • Scroll down to the Survey Configuration section.
    • Click the right arrow to expand.
    • In the Additional questions section, click Customized Questions to open your question library.
    • Scroll to the Available Questions section and click + Add new question.
  • Option 2: Survey Preview
    • Scroll to the bottom of the survey preview on the right side.
    • Click Add/edit Questions.
    • Scroll to the Available Questions section and click + Add new question.

• The New Question window will pop up. From here, select an existing Question group, or create a new group by selecting Edit groups. Question Groups allow you to group together similar questions to easily identify and add these to future surveys. 
• You can customize every field of your question, and a live preview will appear on the right showing exactly how it will look to customers. Below, you’ll find examples of the different question types.

Question type

Here is a breakdown of the available question types and their settings. For all types, you will need to enter:

• Question Text: The actual question your customers will see. In this area, you can use the format toolbar to alter the text size, color, style, alignment of your question, or insert a horizontal line, sheet, or image. (Please see note at the bottom of this article for further formatting options.)
• Name: A short, internal name used for reporting and filtering.

Multiple Choice

Use for questions where customers can select one or more predefined answers.

• Display choices: Choose to show the options horizontally, vertically or as a dropdown. You can use the dropdown arrows on the right to see all options.
• Maximum number of selections: Set the number of choices a customer can select (e.g., 1 for a single choice, or a higher number for "Select all that apply").
• Answers: Enter the text for each of the answer choices.

Rating Scale

Use for questions that measure sentiment on a scale.

• Display Choices: Choose from a variety of visual styles, including Horizontal, Vertical, Slider, Stars, Faces, or as numbers.
• Scale: Select the range for your scale, such as 1-5, 1-7, or 0-10.
• Labels: Customize the text labels for the scale's endpoints (e.g., "Bad" to "Amazing").

Free Text

Use for open-ended questions to collect qualitative feedback.

• Display choices: Choose the size of the text box: Single Line, Multiple Lines, or various Inline sizes.
• Enable sentiment analysis: Click if you'd like to perform sentiment analysis on responses.

Display Only

This is not a question but a way to add informational text, instructions, or a section break within your survey. It does not collect a response.

Dynamic Display Options

When creating a question, you can choose whether it:

• Always displays, or
• Displays dynamically (only if certain conditions are met based on other questions).
  • If you'd like to dynamically display a question, click the button next to Dynamically display question.
  • Set the criteria by selecting the condition and your selected answers.

You can add multiple conditions by clicking + Add new condition. For each new condition, choose whether it should be combined with the others using AND (all conditions must be true) or OR (any one condition can be true).

Save and Add Questions to Surveys 

• Once all the previous steps have been completed. Click Save question. Once saved, the question will be added to your question library, and you’ll be taken back there automatically. From the library, you can insert the question into any of your surveys.
• Scroll to the appropriate Question group, and use the right arrow expand it.
• Select the checkbox next to your question to add it to the survey.
• New questions are added to the end of the survey by default. Use the drag handle on the left to reorder.

• Repeat as needed for additional custom questions.
• When finished, select Continue at the bottom right of the editor.