Can we change the rating scale from 1-5 to 1-10?

Our research shows a 1-5 scale results in a normal distribution of ratings across the 1-5 range. 

Larger scales like 1-10 often have to be corrected on the back-end because people don’t consistently use every option from 1-10. We also see higher feedback capture rates with 1-5 scale, so we strongly recommend this scale. 

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