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Home Customer surveys Customer surveys CX overview Below is a quick overview video of our CX platform. This video can assist you in Types of customer surveys Macorva allows you to capture feedback on a wide range of subjects. Note that a M How do I make my first customer survey? Users with survey management permissions can create and manage surveys: Navigate Creating custom questions Build and manage your own questions using the Macorva Surveys page. Users with s Using AI to create custom questions Macorva's Radiant AI technology can assist you in creating custom CX questions. H How do I send my first survey? After creating your first survey, test it by sending it to yourself. Make sure y Configuring AI review generation Macorva's newest feature leverages our Radiant AI to generate sample reviews for How to send surveys to a list of customers? In many instances, you may want to send out different surveys to generated lists How to create custom CX dashboards Macorva empowers you to create personalized dashboards for your CX surveys, centr Where do I review customer survey results? Head to the Surveys tab to review an entire suite of automatically built and upda Can I download my customer survey data? Yes! Navigate to Surveys > Responses Click Export to download your data as a What channels can I use to send surveys to customers? With Macorva CX, you can send surveys directly to customers via: Email Text Mes How does Macorva organize my surveys? As your surveying needs grow, you may have hundreds to even thousands of differen How can I automate sending customer surveys? Every customer interaction is an opportunity to gather feedback, but you don't wa Why should I attach employees to my customer surveys? While many other customer survey tools focus on product ratings, net promoter sco How do I edit customer survey notifications? Log into Macorva as an admin Navigate to Surveys > Surveys In the left Categor How to use Filters in Customer Survey Data Macorva has multiple ways to filter your Customer Experience data. These options Can I send customer survey notification reminders? It's common for customers to put off filling out surveys a day or more after rece How do I direct customers to give reviews on Google/Facebook/Yelp? Navigate to Configure > CX surveys In the left Category column, select the sur Is there a time buffer between customer survey sends? Yes. By default, Macorva CX keeps a two week buffer between customer survey sends Do customer survey links expire? Yes. If a customer does not submit a response, their survey link will expire afte What happens if a customer clicks a link to a survey they've already completed? If a customer clicks a link to a survey they've already submitted a response to, How do I create a QR code for a survey? A simple way to capture survey data without proactively sending notifications is What can managers view versus employees in Macorva CX? Users with Manager permissions in Macorva CX are able to view: CX rating dashboar How does Macorva CX save and calculate results? Macorva CX simplifies the management of survey results and contact information by What should I do if a customer leaves a low rating on a Macorva CX survey? It's inevitable that a customer will leave a low rating, but to keep customers ha Can I change a question after it has been sent out? Yes, you can change a custom question's wording without creating a new survey. Yo Can I format the text in a custom question? Yes, when adding the text you may use standard markdown syntax (see Guide ). Ple CX Opt-out reports You can access the CX opt-out report by navigating to Configure > General CX o Filter by Date In the Customers tab, click the date picker to select dates: Select any of the pr Filter by Survey Category & Group Select the middle drop down arrow to see a list of all survey categories: Select Filter by NPS, CSAT, Employee Ratings Using the filter bar, you can select NPS rating, CSAT rating, or Employee rating Filter by Employee rated Select Filter For the type, select “Employee Rated” A box will appear to select t Filter by Team rated Select Filter For the type, select “Team Rated” A box will appear to select the M Filter by Multiple choice answer Select Filter For the type, select Multiple choice answer Select the question you Filter by Free text answer Select Filter For the type, select “Free text answer” Select the question you'd l Filter by Note contains This filter allows you to search for words, phrases, numbers, account names, etc Filter by Customers Select Filter For the type, select “Customers” A box will appear to select the Cu Filter by Products Select Filter For the type, select “Products” A box will appear to select the Pro Using multiple filters The Macorva Customer Experience platform also allows you to “stack” filters to fu