Using multiple filters

The Macorva Customer Experience platform also allows you to “stack” filters to further refine survey data. 

1. Click Filter

2. Select the appropriate Type, comparison, and value for your first filter. I will use NPS rating in this example:

3. Select Add another filter

4. Repeat Step 2 with your second filter:

5. Add any other filters you wish by repeating Steps 3-4. Once you are finished, select Apply

6. Note that the default combination of filters is “AND” 

You can change this to “OR” if you'd like to see results that fit either of the criteria entered

7. After switching the “Combine with” always select Apply to ensure data is properly refreshed