Integrating Macorva with Rippling automates the synchronization of your workforce data. By linking Rippling to Macorva, you ensure that engagement surveys, 360 feedback, and AI-generated performance reviews always reflect your current organizational structure.

Overview
Value of the Integration

• Eliminate Manual Data Entry: Stop exporting CSVs from your HRIS to run surveys. New hires and terminations in Rippling automatically create or deactivate accounts in Macorva.
• Automated Org Chart Mapping: Macorva uses Rippling’s manager-employee relationships to automatically route performance reviews and Radiant AI reports to the correct supervisors.
• One-Click Access: Enable SAML-based Single Sign-On (SSO) so employees can complete reviews and surveys directly from their Rippling dashboard.

Installation

Prerequisites
Before starting the installation in the Rippling App Shop, ensure the following items are ready:

• Macorva Account: You must have an active Macorva account. Please confirm with Macorva Support that your current plan supports the Rippling integration.
• Company URL: Note your "Institution Identifier" when creating your account. If your Macorva app address is “company-name.macorva.com”, this is “company-name”.
  
  
• Admin Matching: The administrator setting up the integration must have their Macorva User ID updated to match their Rippling ID.
  • To find your Rippling ID: Go to your Rippling employee list at https://app.rippling.com/employee-list/list. Find your User and click the entry. The ID is the alphanumeric string at the end of the URL (e.g., 1234567890abc...).
    
    
• Email Consistency: If using SSO, ensure the administrator "Work email" matches exactly in both systems.

Setup Steps

• Navigate to the Rippling App Shop.
• Click Install.
• When prompted for your Institution Identifier, enter the Macorva company identifier you noted during the prerequisites.
  
  
• Follow the Rippling prompts to authorize data sharing and map your desired fields.

Data Flows

Distinct Data Flows

• Employee Sync: Syncs name, email, and unique identifiers.
• Organizational Sync: Syncs managers, departments, locations, and divisions to build your Macorva org chart.
• SSO (SAML): Provides secure, one-click access for employees.

Triggers

• Automatic: Data flows trigger automatically on a recurring basis (typically daily) to capture changes made in Rippling.
• Event-Based: Specific changes in Rippling status can trigger near real-time Macorva updates.

Manual Triggers

If you need an immediate update (e.g., right before launching a company-wide survey), you can trigger a manual sync within the Macorva Configure > People tab.

FAQs & Troubleshooting

What are the "gotchas" to look out for?

The most common setup failure is the admin's ID not matching between systems. Ensure your Rippling ID is pasted into your Macorva profile before clicking "Install" in Rippling.

What happens if an employee is terminated in Rippling? The integration will detect the status change. Depending on your configuration, Macorva can automatically close their active surveys and trigger an automated Exit Survey.

How do I resolve a "User Not Found" error during SSO? This usually means the email address in Rippling does not match the email address in Macorva. Ensure "Work Email" is consistent in both systems.