ADP- Viewing CX survey results

Where do I review customer survey results?

Head to the Customers tab to review an entire suite of automatically built and updated reports. You can also download full datasets of survey responses.

Some examples of Macorva's default reports are:

Overview provides a quick snapshot of NPS, CSAT, Completion rate, and Employee ratings

Employee reports like customer favorites or those with low ratings.

 Category reports like favorite locations or services. 

Customer reports like happiest or least satisfied customers.

And the list goes on.... 

All data is also available for CSV download or via our API.

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