Where do I review customer survey results?
Head to the Customers tab to review an entire suite of automatically built and updated reports. You can also download full datasets of survey responses.
Some examples of Macorva's default reports are:
Overview provides a quick snapshot of NPS, CSAT, Completion rate, and Employee ratings
Employee reports like customer favorites or those with low ratings.
Category reports like favorite locations or services.
Customer reports like happiest or least satisfied customers.